What we offer
We provide basic and advanced software support services. Our technicians have experience maintaining the software after the project completion, supporting legacy systems, or software products developed by other vendors. The scope of software support services depends on customer needs. For effective technical support and maintenance, we store source code and keep every project’s documentation, user manuals, run books, metrics up-to-date.
> Functionality integration
We are a software support company to help you design, develop, implement new functionalities, and integrate them with other features or third-party applications used within your organization. Our architects will provide a detailed integration framework.
> Software upgrade
Upon your request, we do a software audit and come up with ideas and recommendations on what can be improved and how. Our architects will offer the best way and technology solutions to implement system improvements.
> Support team
For long-term and complex projects, we have dedicated technical support teams consisting of the project’s team members available according to multiple options like on-call, 24×7, during a certain time on business days.
> Ongoing support
Ongoing software support and maintenance services include break/fix services, bug fixing, troubleshooting, backup, ongoing guidance, and advisory, etc. Our specialists are always available to address your software-related issues.
> Discovery phase
Discovery phase, also referred to as business analysis, is a more complex project aimed at discovering business challenges, issues, and goals. It is an in-depth analysis of your current business processes and the way they are aligned with your current software.
> Maintenance
DICEUS provides IT and software maintenance, which means we provide services aimed at modernizing and updating software systems and applications to improve the product after it has been already released. It can include bug fixing, performance improvement, or new feature development.
Our Achievements
Benefits of our software maintenance and support services
We provide reliable software maintenance and support services for quick troubleshooting, digital transformation, and various improvements. Get in touch with us to discuss your needs. Learn how hundreds of our clients have already benefited from professional software support.
Professional support
Our tech support and maintenance specialists are strong developers, business analysts, and test engineers. As a team, they will consult you and identify your needs. Depending on the software audit, your requirements, or business analysis, we will develop the most effective strategy for your project.
Multiple options
Unlike other software maintenance companies, we offer a wider range of support options. Our clients are pleased to have a chance to select a comfortable schedule for this service and match their budget expectations with our offers.
Advanced consulting
Apart from getting professional software support solutions and services, we provide consulting on digital transformation, software architecture, IT infrastructure, and many other aspects associated with custom software development.
Transparent cooperation
We are focused on providing high-quality services; that’s why you will be provided with regular reports depending on the service type that you get as a customer. We will report troubleshooting, bug fixing, new functionality release, issues, changes, etc.